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Most venues have little to no arrangements for people with disabilities - such as wheelchair access and audio description.

The term “open captions” refers to dialogue and audio description projected like subtitles on the screen.

Buggy cup-holder caption machines and ill-fitting glasses have long been the standard in movie theaters, which are required to provide captioning and audio description devices to moviegoers who need them.

One of the affected contestants said: "One minute before the show, we were told there was no audio description and that your captain will instead have to explain everything."

Audio description, which they said had been promised, was not provided, while a request for subtitles for another contestant, who is neurodivergent, is understood to have been turned down.