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“My family is very close,” said Varooj, a sergeant who works in community relations, who sat beside his brother recently at Stephan’s basketball game.

On the night the fire started, Dominick Correy, the stadium’s director of community relations, was at the Rose Bowl helping set up the command center while his daughter’s house — and thousands of others — burned to the ground just a mile away.

Sir Keir admitted many of the victims had been "let down by perverse ideas about community relations or by the idea that institutions must be protected above all else and they have not been listened to and they have not been heard."

The plant has also enhanced employee training, implemented an air monitoring system along its perimeter, increased neighborhood checks for odors and, most recently, hired environmental nonprofit Heal the Bay to improve community relations.

“I think the solution is one of additional supervision, better community relations, additional information brought to us by members of the community,” he said.