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At an elegant country house in Hampshire, Jack and his colleague Sandy, and an efficient girl called Emily, whom I immediately fell in love with, gave me the short course in clearing a dead letter box in mid-town Kiev — actually a chunk of loose masonry in the wall of an old tobacco kiosk — of which they had a replica set up in the orangery.

The judges, however, dismissed arguments that the delay was caused by an “overburdened system,” saying the VA essentially put their court order in a “dead letter” box.

Even if Margolis had followed OPR's recommendation, the cases would almost certainly have wound up in the dead letter box.