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The man, who received a fake death certificate image, said: "I was devastated."

He is yet to get his money back despite supplying a copy of his father's death certificate, and said the ordeal had made grieving more difficult.

They also raised concerns about how their gender identity would be reflected on their death certificate, when their US documents state they are non-binary.

Gemma said the delay in receiving a death certificate meant she was unable to visit her father in the chapel of rest - a room in which families can see their loved one at a funeral home.

Since the reforms, this process must be done before a death certificate can be issued, and the NHS aims to do that within three days, but this can vary depending on the complexity of the case.