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Carrillo said miscommunication and misinformation has contributed to a misunderstanding between the company and tenants.

A "miscommunication" was the reason given.

“It was a long ball over my head and the center back’s head and it bounced out in front of me, there was miscommunication between the keeper and center back and I buried it top corner,” the UC San Diego-bound forward said of his 20th goal of the season.

"We are taking immediate corrective action. The entire hotel team is being fully retrained on the correct procedures and expected levels of service in such circumstances, to avoid any future miscommunication."

“There’s going to be miscommunication along the way, and at the end of the day, the Supervisor and I are united in getting the people we serve back home and back on their feet.”