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“What has been exposed during the last seven months has been that we have an organizational culture that is hugely problematic, and we owe it to our customers and everybody else to really try to remedy that.”

Offices will remain “a very core piece of organizational culture” in the years ahead, Whelan said, but how often employees will be required to be there is far from settled.

The weekslong trial has cast a spotlight on the leadership, organizational culture and finances of the group, which was founded more than 150 years old in New York City to promote riflery skills.

Organizational culture is not easily built but is easy to destroy.

Officers take their cues from their seniors, who set the organizational culture, passing the values of the service down to their noncommissioned officers, who in turn instill it in the enlisted corps—the workforce who carries out the day-to-day operations of a successful military.