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"When they found it, they knew it was something special, and it wasn't put out on the shop floor," said Mr Reeves.

Mr Leighton said the supermarket was looking to put more staff on the shop floor, but acknowledged regaining customers' trust in the brand would take time.

She adds that she "wasn't thinking about the girls on the shop floor" and "wasn't thinking about anybody else other than myself".

"It was apparent that senior directors were out of touch with issues being faced on the shop floor," the jury said.

Another former staff member, who wishes to remain anonymous, also told the BBC that many black members of staff went to stock-rooms or "on tea breaks" when Al Fayed was visiting the shop floor.