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Worried about his son's escalating behaviour and the people he was spending time with, he complained to the council that social services were not adequately safeguarding him.

A senior officer told social services that he believed Lorraine had mental health issues, and tried to contact her GP without her consent.

That budget grew dramatically following the passage of Measure H, a 2017 county sales tax that generated hundreds of millions of dollars each year for homeless outreach, housing navigation and other social services.

“So when you see gaps in the social services, when you see that another component of government has been taken over by an anti-person perspective and says, ‘those people aren't valued,’ librarians have stepped up.”

She also highlighted that referrals are now coming from a range of sources, including NHS professionals, food banks, charities, social services, and frontline workers.