UPSELL Definition & Meaning

upsell

[ uhp-sel ]

Phonetic (Standard)IPA

verb (used with or without object)

upsold, upselling.

to try to persuade (a customer) to buy more, or to buy something more expensive:
I don’t like aggressive salesmen trying to upsell me or tack on expensive warranties.
to sell (something) in this way:
Want to upsell merchandise or VIP experiences on your website? No problem.

noun

an act or instance of making such an attempt (often used attributively):
Unlike other software companies, we don't have complex pricing tiers or upsells.
If one of your other products would solve a customer's problem, it's a great opportunity to send an upsell email.

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�y��vlog History and Origins

Origin of upsell¹

First recorded in 1975–80; up- ( def ) + sell ¹( def )

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Example Sentences

Examples have not been reviewed.

Park said at GTC that AI could also improve the customer experience because “the voice AI is always positive, has the right tone of voice, has the right word selection, can upsell consistently.”

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“Thus, I really doubt there is no cost involved — even if they offer no fee and no interest, there is always a catch or an upsell,” said tax expert Crystal Stranger, enrolled agent and CEO at Optic Tax Inc.

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"Even if they offer no fee and no interest, there is always a catch or an upsell"

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At Shake Shack, self-service kiosks help “guarantee that the upsell opportunities” like a milkshake or fries — popular menu options — are suggested to customers upon ordering.

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They are bad at upselling customers, apparently the backbone of the auto repair business, but one wonders how they have any customers to upsell to at all, their service being worse than nonexistent.

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