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“Paying by phone via the IVR — interactive voice response — or a live customer service representative is definitely a preferred option,” Miller says.

The firm distributes its survey questionnaires using a mixed methodology of live callers, integrated voice response, text messages, emails and two other proprietary digital methods that it doesn’t share publicly.

The firm distributes its survey questionnaires using a mixed methodology of live callers, integrated voice response, text messages, emails, and two other proprietary digital methods that it doesn’t share publicly.

Trafalgar distributes survey questionnaires using a mixed methodology of live callers, integrated voice response, text messages, emails, and two other proprietary digital methods that it doesn’t share publicly.

Mobile Vaani is an intelligent interactive voice response.