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Nothing can be allowed to go wrong, but zero defects can hardly be taken for granted.

“There’s a ‘Zero Defects’ policy — that’s military code.

In fact, they do more than merely strive: they make sure they have the “getting things to work” half of the equation down: zero defects, never late…And they don’t lose the lovin’ part of the equation either.

It was once known for its embrace of Six Sigma—as the GE website describes it, Six Sigma is a movement bent on achieving empirical excellence: “The central idea behind Six Sigma is that if you can measure how many ‘defects’ you have in a process, you can systematically figure out how to eliminate them and get as close to ‘zero defects’ as possible.

You cannot launch with zero defects.